Keep Them Safe is a five-year Action Plan that aims to re-shape the way family and community services are delivered in NSW to improve the safety, welfare and wellbeing of children and young people.
The NSW Government has established a telephone support line to assist with the changes under Keep Them Safe (KTS), specifically with the introduction of the new reporting threshold.  It is called the KTS Support Line and is a transitional service for the first six months (until June 2010) of the new system that will be reviewed to identify future need.

The KTS Support Line operates 8am to 5pm, Monday to Friday (excluding public holidays), the phone number is 
1800 772 479.

The Support Line is for mandatory reporters in NGOs (including non-government schools) and General Practitioners.  It provides assistance in using the new Mandatory Reporter Guide, in determining whether a matter meets the significant harm threshold, and in understanding the changes under KTS.  It will also assist NGO mandatory reporters with referral pathways for cases that fall below the threshold, including providing information about how to access HSNET (the Human Services Network Service Link Directory) and details for referral services.  The aim is to answer calls within three minutes; however, there may be some delays if the demand is greater than anticipated and callers are encouraged to be patient.

Further information and resources can be accessed via www.keepthemsafe.nsw.gov.au